Delivery & Returns

At Habitual Home, we want you to love every piece you bring home. Below you’ll find everything you need to know about our delivery options and returns process.

Delivery Information

UK Shipping Rates

We currently ship across the UK using trusted couriers and pleased to offer FREE Delivery. 

Dispatch Times

• In-stock items: Usually dispatched within 1-2 working days
• Pre-orders: Dispatch estimates are shown on each product page
• Custom or oversized items: May take a little longer we’ll keep you updated

Once your order is on its way, you’ll receive a tracking email so you can follow its journey to your doorstep.

International Delivery

At this time, we are not offering international delivery but we’re working on it! Stay tuned or drop us a message if you’d like to be notified when this changes.

Returns & Exchanges

We want you to love what you’ve ordered but if something isn’t quite right, we’re here to help.

Can I return my item?

Yes! You can return your item within 14 days of receiving it as long as:

• It’s in unused, original condition
• It’s returned in its original packaging
• It hasn’t been styled, altered, or assembled

How do I return?

Please email us at contact@habitual-home.co.uk with:

• Your name and order number
• Reason for return
• A photo (if item is damaged)

We’ll reply within 2 working days with return instructions.

Who pays for returns?

• Change of mind: Return postage is your responsibility
• Faulty or damaged item: We’ll cover return postage and send a replacement or issue a full refund

Refunds

Once we’ve received and inspected your return, we’ll issue your refund to the original payment method within 5–7 working days.

Notes

• Faux trees must be repackaged securely to avoid damage in transit.
• We are unable to accept returns on sale or clearance items unless faulty.
• Items sent back without a return request may not be accepted.

Need Help?

We’re here to make things right. If you have any questions, just reach out:

contact@habitual-home.co.uk

Our team replies Monday–Friday, 9am–5pm

Habitual Home

Carefully delivered. Thoughtfully returned.